80% of organisations believe they deliver outstanding customer service; however, only 8% of customers believe they receive outstanding service.

Link this to the fact that 66% of customers switch supplier because of poor service and 95% of customers share bad experiences with others, and it becomes clear that delivering the right service to customers and clients is essential for all organisations.

Knxia can help organisations identify the effect the service they deliver to their customers has on their bottom line and can devise solutions to make sure the right level of service and experience is delivered to wow customers and have a positive effect on business performance.