1. Business-to-Business Sales

All sales are made on a business-to-business (B2B) basis unless otherwise agreed in writing.

2. Course Bookings

All training course bookings are non-cancellable.

3. Course Suitability

It is the client’s sole responsibility to ensure that any training course and/or qualification booked is suitable for their requirements. Knxia Limited accepts no responsibility for bookings made for unsuitable courses or qualifications.

4. Payment Terms

Invoices for training courses are due immediately upon receipt. Payment in full must be received prior to the commencement of the training.

If payment is not received by the due date, Knxia Limited reserves the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate, together with any applicable compensation, collection costs and reasonable recovery charges permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

Knxia Limited reserves the right to withhold course attendance, certification and/or qualification results until all outstanding amounts have been paid in full.

5. Booking Amendments

Subject to availability, requests to amend a training course booking may be accepted at the discretion of Knxia Limited. Amendment fees are based on the amount of notice provided before the course start date and are calculated as a percentage of the original booking value:

6. Non-Attendance

If a delegate fails to attend a booked training course without an approved substitute attending in their place, the full course fee shall remain payable.

7. Delegate Conduct

Knxia Limited reserves the right to remove any delegate from a training course whose behaviour is disruptive, abusive, unsafe, discriminatory or otherwise prevents the effective delivery of the course. In such circumstances, no refund or transfer will be offered, and any certification or qualification may be withheld where course requirements have not been met.

8. Substitute Delegates

If a booked delegate is unable to attend, a substitute delegate may attend in their place, subject to sufficient notice being provided. For regulated qualifications, substitutions made 14 days or fewer before the course date may be subject to a £25 administration fee.

9. Qualification Certificates

Where a booking is made by a client on behalf of another individual or organisation, any qualification certificates, learner records or other course-related documentation will be issued and sent to the client who made the booking, unless otherwise agreed in writing.

The client is responsible for ensuring that all certificates and documentation are passed to the relevant learner without undue delay. Knxia Limited accepts no liability for any delay, loss or failure by the client to forward certificates or documentation to the learner after delivery to the client.

Where replacement certificates are required as a result of the client failing to pass on the original certificate or documentation, any replacement or administration fees charged by the awarding organisation and/or Knxia Limited shall be the responsibility of the client.

Notwithstanding the above, Knxia Limited reserves the right to issue certificates or qualification documentation directly to the learner where required by the relevant awarding organisation, regulator or applicable law.

 10. In-House Training Courses

In-house training courses are confirmed on the basis of the maximum number of delegates agreed at the time of booking. Once confirmed, this maximum number cannot be reduced, and no reduction in fees will be made if fewer delegates attend. Additional delegates may be accommodated, subject to availability, and will be charged on a pro-rata basis.

11. Changes, Rescheduling and Cancellation by Knxia Limited

Knxia Limited reserves the right to amend course content, speakers, venues, trainers or timings where reasonably necessary due to circumstances beyond its control.

Knxia Limited also reserves the right to cancel or reschedule any training course if necessary. Where a course is cancelled by Knxia Limited, a full refund of any course fees paid will be provided. Where a course is rescheduled, course fees will automatically be transferred to the revised course date.

Delegates who are unable to attend the rescheduled course should notify Knxia Limited promptly upon receipt of the rescheduling notice to discuss the available options, which may include a transfer to another course or a full refund.

In all circumstances, Knxia Limited’s total liability shall be limited to the amount of the original course fee paid.

12. Photography and Video Recording

Knxia Limited may take photographs and/or video recordings during training courses and events for promotional and marketing purposes, including use in printed materials, websites and social media.

By making a booking, the client confirms that all delegates have been informed that photography and video recording may take place and consent to the use of their image and/or voice by Knxia Limited for these purposes.

Any delegate who does not wish their image or voice to be used should notify Knxia Limited before or at the start of the course. Knxia Limited will make reasonable efforts to ensure that the individual is not included in any promotional material.

13. Force Majeure

Knxia Limited shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control. These include, but are not limited to, acts of God, severe weather, flood, fire, pandemic or epidemic, industrial disputes, transport disruption, power or internet failure, government action, civil unrest or any other event beyond Knxia Limited’s reasonable control.

Where a Force Majeure event affects a training course, Knxia Limited will use reasonable endeavours to offer an alternative date or suitable alternative arrangements.

14. Data Protection

Knxia Limited will process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information provided in connection with course bookings will be used only for the purposes of administering the booking, delivering the training, issuing certificates and qualifications where applicable, and complying with legal or regulatory obligations.

15. Intellectual Property

All course materials, presentations, manuals, handouts, assessments and other training resources supplied by Knxia Limited remain the intellectual property of Knxia Limited or its licensors.

Course materials are supplied solely for the personal use of delegates and may not be copied, reproduced, distributed, published, uploaded, shared with third parties or used for commercial purposes without the prior written consent of Knxia Limited.

16. Limitation of Liability

Nothing within these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be excluded or limited.

Subject to the above, Knxia Limited shall not be liable for any indirect, consequential or economic loss, including loss of profit, revenue, business opportunity or goodwill arising from or in connection with any booking or training course.

Knxia Limited’s total liability arising under or in connection with any booking shall not exceed the total fees paid by the client for the relevant training course.

17. Complaints

Knxia Limited is committed to providing high-quality training and customer service.

Any concerns or complaints should be submitted in writing as soon as reasonably practicable following the event giving rise to the complaint. Knxia Limited will acknowledge receipt and investigate the matter promptly and fairly, with the aim of providing a timely resolution.

For complaints relating to the delivery of regulated qualifications, reference should be made to Knxia Limited’s Complains Policy.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Scotland.

The Scottish courts shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms and Conditions.