All sales are made on a business-to-business basis unless otherwise agreed in writing.

Sales and bookings on training courses cannot be cancelled.

Invoices for training become due on receipt.  Payment in full must be received in advance of the training taking place.  Where an invoice is not paid on time, Knxia Limited reserves the right to charge interest on outstanding sums at a rate of 8% above the Bank of England base rate.  Additional collection fees and/or compensation for late payment may also be charged as allowed by the Late Payment of Commercial Debts Act 1998.

Changes to a booking may be possible; an additional fee may be payable in these circumstances based on how far in advance the change is made.

The fee to change a booking for a training course is based on how far in advance the change is made and is calculated as a percentage of the cost of the original booking:


Change                    Fee

31+ days                  25%

21-30 days                50%

14-20 days                75%

<14 days                   100%

In the case of a no-show (ie a place is booked on a training course and the attendee or an acceptable substitute does not attend) then the full cost of the course remains payable.

Where an attendee booked on a training course cannot attend the booked course, a substitute may attend in their place.  For regulated qualifications, an administration fee of £25 may be charged if the substitution is made 14 days or less before the course date.

In-house courses are confirmed on the basis of a maximum number of attendees.  No amendment to reduce the maximum number of attendees can be made and no reduction in fee is made where fewer than the booked maximum number of attendees attend the course.  Additional attendees will be charged on a pro-rata basis.

Due to circumstances beyond Knxia Limited’s control, speakers, venue, content and timings may vary. Knxia Limited reserves the right to cancel or re-schedule the event if necessary.  In the case of cancellation by Knxia Limited a full refund of course fees will be made.  In the event of a re-schedule course fees will be transferred to the new date.

Delegates who cannot make the revised date should contact Knxia Limited on receipt of reschedule notification to discuss options which may include receiving a full refund.  In all cases, Knxia Limited’s liability shall be limited to the value of the original course fee.

On occasions, Knxia Limited takes photographs and videos which may be used to help promote our courses and other services (both online and in print).  By booking into a course or event you are confirming that all attendees are aware of this and have no objection to their image or voice appearing in any materials produced by Knxia Limited after the event.  However, if for any reason an attendee does not wish Knxia Limited to use their image or voice, please let us know.