Training Terms & Conditions

Payment must be received in full on receipt of the Knxia Limited invoice and prior to the course start date. Failure to receive the course fees in adherence with this term means that Knxia Limited reserves the right to request payment from attendees on the day of the course.

Registrants who do not attend on the day will be considered ‘no shows’ and will be charged the full course fee. We will allow transfers onto other courses. Transfer requests must be made at least 48 hours in advance of the course start date. Where transfer requests are made with less than 48 hours notice, Knxia Limited reserves the right to charge an administration fee of £50 per training day. Transfers may only be made to a different date for the same training course. Transferees must specify their choice of transfer date at the time of making a transfer request. If a delegate uses the transfer option, the original course invoice remains due.

Clients may substitute a client on a course. Where the course booked is a regulated qualification, an administration fee of up to £50 may be charged where the substitution is advised less than 30 days from the course date.

Unless agreed prior to booking, Knxia Limited training courses are booked as business to business transactions and consequently, all training courses are booked on a non-refundable basis.  Notwithstanding, delegates can transfer onto an alternative course or substitute an alternative delegate as detailed above.

Courses are considered confirmed on receipt of payment. Full joining instructions, including programme timings and special instructions will be sent no later than one week prior to the course or immediately for those booking within one week of the course date. Knxia Limited will not be held liable for any transport, accommodation or other costs in the unlikely event of a course being cancelled.

Please note, due to circumstances beyond Knxia Limited’s control, speakers, venue, content and timings may vary. Knxia Limited reserves the right to cancel or re-schedule the event if necessary.  In the case of cancellation by Knxia Limited a full refund of course fees will be made.  In the event of a re-schedule course fees will be transferred to the new date. Delegates who cannot make the revised date should contact Knxia Limited on receipt of reschedule notification to discuss options which may include receiving a full refund.

On occasions, Knxia Limited takes photographs and videos which may be used to help promote our courses and other services (both online and in print).  By booking into a course or event you are confirming that all attendees are aware of this and have no objection to their image or voice appearing in any materials produced by Knxia Limited after the event.  However, if for any reason an attendee does not wish Knxia Limited to use their image or voice, please let us know.