Creating a Customer Care Culture

Workshop Overview

Being recognised for delivering an outstanding customer experience can provide a distinct competitive advantage for a business.  This workshop will help leaders define the experience they would like their customers and clients to enjoy and devise strategies to make this a reality.

Duration:

1 day

Who should attend?

Any manager or leader who is responsible for the customer experience within their organisation.

At the end of this workshop, attendees will:

• Define your customer base and understand their expectations
• Analyse your current customer experience
• Identify the impact of systems, processes and people
• Develop tools and techniques to measure customer satisfaction
• Increase customer loyalty
• Create a personal action plan to apply learnings and make a difference.